Refund policy

Returns Policy

We want you to love your Inkidz purchase. If you’re not completely satisfied, we accept returns within:

• 14 days of delivery for orders within the United Kingdom
• 30 days of delivery for international orders

Eligibility for Returns

To be eligible for a return, items must:

• Be unworn and unwashed.
• Be in their original condition.
• Have all original tags still attached.
• Be returned in their original packaging where possible.
• Be accompanied by proof of purchase.

To request a return, please contact us at returns@inkidz.co.uk within the applicable return period.

Please note that items returned without prior approval may not be accepted.

Return Postage

Customers are responsible for the cost of return postage unless the item is faulty, damaged, or incorrect.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival. If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible at returns@inkidz.co.uk so we can resolve the issue promptly.

Non-Returnable Items

We cannot accept returns for:

• Personalised or custom-made items.
• Sale or clearance items.
• Gift cards.

Exchanges

If you require a different size, please contact us at info@inkidz.co.uk. Subject to stock availability, we will do our best to assist with exchanges.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.

If you have not received your refund within 15 business days of approval, please contact us at support@inkidz.co.uk